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Dento-legal helpline

0800 374 626

Benefits

Benefits at a glance

The benefits of DDU membership are designed to guide, support and defend you throughout your career.

Guide

  • Expert, personal guidance
  • Easy to access library of dento-legal information
  • Risk management advice and guidance
  • Discounts on textbooks

Support

  • 24-hour dento-legal helpline
  • Membership team
  • 24-hour press office
  • Training support for deaneries and online CPD modules

Defend

  • Professional dental indemnity for claims
  • Expert claims handling
  • Legal support at GDC, trust or disciplinary hearings
  • Indemnity for Good Samaritan acts worldwide

Personalised benefits

The benefits and discounts we offer depend on your role. To get the best of this page, choose the one that most closely matches you.

Benefits to guide you

"I'm so glad I contacted the DDU... they gave me fantastic support from the moment I contacted them."

With you every step of the way.

Expert, personal guidance

You can ask for our support with dento-legal issues whenever they arise. Our advisers are all experienced dentists who understand the pressures and challenges you face.

Easy to access library of dento-legal information

Our extensive library of advisory publications, podcasts and videos is available online or by app.

Risk management advice and guidance

Expert help to minimise exposure to risk in your practice.

Discounts on textbooks

Generous discounts on text and revision books from leading dental publishers such as Elsevier and OUP.

You can call our advisory team 24 hours a day, 365 days a year.

In 2009, I received a letter from the GDC notifying me that it had received a complaint about my practice and I was being referred to an Investigating Committee.

In retrospect, I was probably quite naïve because I thought the matter would go no further as I had done nothing wrong. However, I’m so glad I contacted the DDU because my case eventually went to a gruelling 32-day panel hearing and I have my DDU legal team to thank for the fact that I was completely exonerated.

The DDU gave me fantastic support from the moment I contacted them, and I was particularly impressed by the hard work and diligence of the in-house solicitor who was totally meticulous in his preparation and completely committed to my cause.

Throughout the case, I felt I had the right people on my side and that the DDU would do what it took to protect my reputation. I couldn’t have asked for any more.

Benefits to support you

You can ask us for support with dento-legal issues whenever they arise.

With our expert and personal guidance you can practise with confidence.

24-hour dento-legal helpline

Our dento-legal advisers are available 9am-5pm Monday to Friday, and provide an on-call service for dento-legal emergencies or urgent queries 24 hours a day.

Membership team

Our dedicated membership team answers over 85% of member calls in less than 20 seconds, so you won’t be spending your valuable time waiting for an answer to your question.

24-hour press office

If the press contact you, we can handle their questions on your behalf and minimise the intrusion into your life and practice.

Training support for deaneries and online CPD modules

We provide courses in specialist dento-legal topics and online courses that can be accessed at a time that’s best for you.

With our expert and personal guidance you can practise with confidence.

The good reputation of our practice was threatened when someone posted untrue allegations about a long-standing staff member on the NHS Choices website. We were upset as we had previously only attracted positive comments on the site. What’s more, because the person was not actually a registered patient we had no way of contacting them as we usually would if we discovered that somebody was unhappy.

I asked the DDU for help managing this worrying situation. The DDU adviser helped me draft a letter to the website, setting out clearly and concisely why the allegations were untrue and attaching a signed statement from the staff member concerned. Some weeks later I was notified that the comment was being removed.

Without a shadow of a doubt, this outcome would not have been possible without the expert help of our DDU adviser who understood our options and helped us take the right approach.

Benefits to defend you

You can call our advisory team 24 hours a day, 365 days a year.

"It was a great relief for me to know that I could depend on the DDU."

Professional dental indemnity for claims

This is on an occurrence basis. This means you can ask for our assistance as long as you were our member at the time the incident happened, even if you leave or retire. Your estate can also ask for our help after your death.

Expert claims handling

We defend clinical negligence claims against members in practice. Your defence team will include a dentist, an experienced claims handler and, if necessary, a solicitor.

Legal support at GDC, trust or disciplinary hearings

If you are facing a complaint to the GDC, our advisory and legal teams work closely together on your behalf. Their experience and expertise is unrivalled.

Indemnity for Good Samaritan acts worldwide

You can act to help strangers who need urgent assistance, wherever you are in the world.

Your career and reputation are as important to us as they are to you.

A year after I had completed a patient's treatment I received a letter saying that they were going to make a claim against me. I was very upset that the patient was not happy with the outcome and I contacted the DDU for assistance straight away.

Over the next ten months, I was in regular communication with the DDU claims handler who was acting on my behalf. He explained what information I needed to provide; instructed an expert; and when it was clear that it would be difficult to defend the claim successfully, he sought my permission to reach a settlement.

I have not been practising for many years and this experience certainly caused me to lose a few nights' sleep. However, it was a great relief for me to know that I could depend on the DDU for help, advice and support.

Join DDU

Membership is available in the UK and Ireland.

Get a quote or apply now - what best describes your role?

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