What should I do if the patient isn't satisfied, despite my best efforts to resolve a complaint?

Most complaints can be resolved at practice-level. Our guide to complaints provides advice on how best to respond.

If local resolution really isn't possible, you should explain how complainants can take matters further. If the complaint relates to NHS treatment, complainants can take their case to the Parliamentary and Health Service Ombudsman. The Dental Complaints Service deals with unresolved complaints about private treatment.

This page was correct at publication on 22/08/2016. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

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