We will always defend a claim if we can. But sometimes, a claim cannot be successfully defended - for example, if there is a lack of adequate evidence, such as poor clinical records, or if a report from an expert witness is critical of the dental professional's management.
It's important to remember that the expert's duty is to give objective, impartial advice. If, after obtaining an expert's opinion, we consider it might be necessary to admit that a breach of duty has caused the patient avoidable loss or damage, we will discuss this with you and with your consent make an offer - usually without admitting liability - to settle the claim.
For more information, see our guide on proving clinical negligence.
This page was correct at publication on 13/07/2022. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.