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14 June 2021
You must seek consent before any investigation or treatment, and certain criteria must be fulfilled for consent from a patient to be valid.
4 June 2021
Using autonotes to record information in a patient's records can lead to an inaccurate account of the appointment.
28 May 2021
Asking patients if they drink or smoke often forms an important part of a consultation and treatment plan but may feel intrusive.
10 May 2021
There may be a small number of patients who will not follow government guidance on face coverings in NHS settings.
19 April 2021
A practice's communication with patients needs to make a positive impression - whether through its website, marketing literature or other written information.
13 April 2021
A properly composed written response is a crucial part of the overall complaints procedure.
6 April 2021
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
22 March 2021
Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.
7 January 2021
Explaining the changes to data protection law introduced as a result of the GDPR and Data Protection Act.
GDPR makes data subjects' rights much more explicit. Here we explain your obligations.