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7 January 2021
An unaddressed data breach is likely to have a significant effect on individuals, and can result in heavy fines for those responsible.
6 January 2021
Handling complaints quickly and effectively is key to avoid the situation escalating.
Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions.
2 November 2020
Patients and dentists may sometimes have different expectations as to the outcome of treatment.
6 October 2020
Clinical audit and peer review are central to effective quality assurance. They help make sure best practice is being followed, and highlight any improvements in providing care.
Effective risk management can help identify, prioritise and manage threats to patient safety.
24 September 2020
The pause in routine treatment caused by the pandemic may lead to complaints from patients, warns dento-legal advisor Sue N’Jie.
11 September 2020
Guidance on the dento-legal considerations when handling an adult protection concern.
20 August 2020
It's important to be up to date with best practice in data processing, information security and record retention.
Complaints and claims for clinical negligence can arise years after treatment. Without records, it may be difficult or impossible to defend them successfully.