Complaints in the private sector

6 January 2021

Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions.

A dental professional reading a sheet of paper
Managing patient expectations

2 November 2020

Patients and dentists may sometimes have different expectations as to the outcome of treatment.

Dentists working together.
Clinical audit, peer review and CPD

6 October 2020

Clinical audit and peer review are central to effective quality assurance. They help make sure best practice is being followed, and highlight any improvements in providing care.

Healthcare professional in a meeting
Risk management for better patient safety

6 October 2020

Effective risk management can help identify, prioritise and manage threats to patient safety.

Preparing your practice for COVID-19 complaints

24 September 2020

The pause in routine treatment caused by the pandemic may lead to complaints from patients, warns dento-legal advisor Sue N’Jie.

Elderly woman looking at her reflection
Adult protection in Scotland

11 September 2020

Guidance on the dento-legal considerations when handling an adult protection concern.

Key in filing cabinet
Information governance in dental practices

20 August 2020

It's important to be up to date with best practice in data processing, information security and record retention.

Warehouse of records storage boxes
Retaining and destroying patient records

20 August 2020

Complaints and claims for clinical negligence can arise years after treatment. Without records, it may be difficult or impossible to defend them successfully.

Woman on the phone
Communicating effectively with patients

24 January 2020

Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.

Man complaining to dentist
The NHS and social care complaints procedure: local resolution

10 January 2020

Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.