Guides

Man
NHS and social care complaints procedure: the PHSO

9 December 2019

Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.

Documents being examined
How to write a professional witness dental report

25 June 2019

A dento-legal report is more complex than a clinical report. Writing it correctly may minimise any requests to you for clarification.

Discussing during a meeting
Introduction to the NHS and social care complaints procedure

9 January 2019

Covering the basics of the NHS and social care complaints procedure in England.

Adult and child
Consent and young patients

11 December 2018

There are specific principles and procedures surrounding young patients' consent to treatment.

Elderly man
Assessing mental capacity

11 December 2018

Assessing dental patients' capacity to consent is a vital part of the treatment process. Here's what you need to know.

woman at dental consultation
Avoiding criticism over dental charges and exemptions

20 August 2018

Confusion about dental charges and NHS exemption are a common cause of complaint.

duty of candour
Statutory duty of candour

12 July 2018

A practical guide that explains statutory duty of candour.

Man and woman at computer
Introduction to GDPR

20 June 2018

Helping you comply with the General Data Protection Regulation.

team work
Working in teams

25 January 2018

The dental team varies according to the needs of the patient.

Dentist speaking to patient
Seeking patient consent to disclose records

23 January 2018

Seeking patient consent to disclose any information about them is part of your legal and professional duty of confidentiality, and is key to your relationship of trust with your patient.