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18 August 2017
Confusion about dental charges and NHS exemption are a common cause of complaint. What measures can you take to avoid the pitfalls?
Complaints about dental charges may arise where:
In its guidance Standards for the dental team, the GDC advises that dental professionals:
In the DDU's experience, confusion or disagreement over dental fees can be a factor in the practice losing a valued patient and, in some cases, a GDC investigation.
To avoid problems, we advise you to reflect on how you communicate charges and your practice's fee policy. Our recommendations include the following.
This guidance was correct at publication 18/08/2017. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
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