Dento-legal guide to complaints

17 January 2014

Even the most careful and competent dental professional is likely to receive a complaint about the quality of the service, care or treatment they have provided, at some point in their career.

The GDC expects dental professionals to have a clear and effective complaints procedure so that patients who complain receive a prompt and constructive response. 

It is also important to learn from complaints in order to prevent or minimise the risk of similar problems happening again.


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