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17 January 2014
Even the most careful and competent dental professional is likely to receive a complaint about the quality of the service, care or treatment they have provided, at some point in their career.
The GDC expects dental professionals to have a clear and effective complaints procedure so that patients who complain receive a prompt and constructive response.
It is also important to learn from complaints in order to prevent or minimise the risk of similar problems happening again.
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