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Patients may give consent, but they may also refuse or restrict it.
24 January 2020
Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.
13 January 2020
What you need to send the DDU if you've had a complaint made against you.
Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.
10 January 2020
The way a practice communicates with patients through its website, marketing literature and other written information needs to make a positive impression.
Receiving a negligence claim can be unpleasant and upsetting, but we can help guide and support you through the process. Here's what you need to know.
Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.
A properly composed written response is a crucial part of the overall complaints procedure.
16 December 2019
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
Dental practices are expected to have a quality assurance system in place to monitor and, if necessary, improve services.