Guides

Video conferencing and patient images can be helpful in remote consultations, but be aware of the dento-legal issues around receiving and storing them.

Two colleagues talking
Communicating with colleagues

4 May 2020

Good interpersonal skills have never been more important for dental professionals.

Man reading letter by window
Proving clinical negligence

4 May 2020

For a claim for clinical negligence to be successful, the patient (claimant) must prove there was some failure by the dental professional...

Neon sign offering perfect smile
Advertising your practice ethically

4 May 2020

It's important to advertise and promote your services in an ethical and lawful way.

A man holding a letter
What do I do if I receive a claim?

4 May 2020

Receiving a negligence claim can be upsetting, but we can help guide and support you through the process. Here's what you need to know.

Dental professional asking a patient questions. This patient is sitting in a dentist chair.
Guide to consent to dental treatment

1 May 2020

You must seek consent before any investigation or treatment, and certain criteria must be fulfilled for consent from a patient to be valid.

Dental instruments
Risk management in root canal treatment

1 May 2020

Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.

Do Not Pass sign
When consent is withheld

31 January 2020

Patients may give consent, but they may also refuse or restrict it.

Woman on the phone
Communicating effectively with patients

24 January 2020

Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.

Man reading letter
I've had a complaint: what to send us

13 January 2020

What you need to send the DDU if you've had a complaint made against you.