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10 January 2020
Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.
9 December 2019
Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.
25 June 2019
A dento-legal report is more complex than a clinical report. Writing it correctly may minimise any requests to you for clarification.
9 January 2019
Covering the basics of the NHS and social care complaints procedure in England.
11 December 2018
There are specific principles and procedures surrounding young patients' consent to treatment.
Assessing dental patients' capacity to consent is a vital part of the treatment process. Here's what you need to know.
20 August 2018
Confusion about dental charges and NHS exemption are a common cause of complaint.
16 August 2018
Many dental practices now offer procedures intended to enhance patients' appearance and confidence, as well as safeguarding their oral health.
15 August 2018
Dental professionals have a critical role in monitoring patients' gum health at each check-up.
13 July 2018
The process of clinical negligence legal action depends mainly on opinions from independent expert witnesses.