Guides

Man complaining to dentist
The NHS and social care complaints procedure: local resolution

10 January 2020

Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.

Man
NHS and social care complaints procedure: the PHSO

9 December 2019

Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.

Documents being examined
How to write a professional witness dental report

25 June 2019

A dento-legal report is more complex than a clinical report. Writing it correctly may minimise any requests to you for clarification.

Discussing during a meeting
Introduction to the NHS and social care complaints procedure

9 January 2019

Covering the basics of the NHS and social care complaints procedure in England.

Adult and child
Consent and young patients

11 December 2018

There are specific principles and procedures surrounding young patients' consent to treatment.

Elderly man
Assessing mental capacity

11 December 2018

Assessing dental patients' capacity to consent is a vital part of the treatment process. Here's what you need to know.

woman at dental consultation
Avoiding criticism over dental charges and exemptions

20 August 2018

Confusion about dental charges and NHS exemption are a common cause of complaint.

Tooth bleaching
Cosmetic treatments and dentistry

16 August 2018

Many dental practices now offer procedures intended to enhance patients' appearance and confidence, as well as safeguarding their oral health.

periodontal check
Prioritising periodontal checks

15 August 2018

Dental professionals have a critical role in monitoring patients' gum health at each check-up.

Witness swearing on book in court
Working with expert witnesses in clinical negligence claims

13 July 2018

The process of clinical negligence legal action depends mainly on opinions from independent expert witnesses.