Results from our DDU Winter Quiz

Throughout December and January we ran a dento-legal quiz based on popular guidance and advice from our website. 

Over 700 people had a go at answering the six question quiz. Find out the answers below and take a look at the guidance on which each question was based on: 

How much hydrogen peroxide can a home whitening product, provided by a dentist as part of treatment, contain?

  • Up to 6 percent (correct answer)
  • Up to 7 percent
  • Up to 8 percent

For guidance, see our advice on tooth whitening

How long do you have to provide information for a subject access request?

  • Within one month (correct answer)
  • Within 20 working days
  • Within 40 days

For guidance, see our advice on GDPR

A written complaint is received. What should you include in your acknowledgement letter to the patient? 

  • A copy of your practice complaints procedure (correct answer)
  • An offer to meet to discuss how the complaint will be investigated (correct answer)
  • Advice on where to go for further help, such as Citizens Advice (correct answer)
  • A copy of any clinical records relating to the complaint

For guidance, see our video on dealing with dental complaints

Is it acceptable to share information that might identify an individual patient on sites restricted to dental professionals?

  • Yes
  • No (correct answer)

For guidance, see our journal article on responding to online criticism

When extracting a tooth, is it acceptable to ask the patient to confirm the tooth they believe they are having extracted?

  • No, as this is considered unprofessional and should be clear from the proposed treatment plan
  • Yes, it can be helpful to reduce the risk of an erroneous extraction (correct answer)

For guidance, see our case study on an erroneous extraction

During a consultation a patient hands you an envelope containing multiple £50 notes. They say it is a Christmas gift, but you are concerned they are trying to influence the treatment you provide. Do you:

  • Accept the gift anyway, but make a note of your concerns
  • Decline the gift, as accepting it could appear to affect your professional judgement (correct answer)
  • Direct the patient to a receptionist who can accept the gift on behalf of your organisation

For guidance, see our tips on accepting gifts from patients

This guidance was correct at publication 07/03/2019. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

You may also be interested in


Introduction to the NHS and social care complaints procedure

Covering the basics of the NHS and social care complaints procedure in England.

Read more

DDU disappointed at postponement of regulations to allow GDC to change FTP procedures

Read more

Incapacity and the law in Scotland

The DDU regularly receives calls from members who are uncertain about a patient's capacity to consent or who want to know whether they can provide treatment to an adult patient without capacity.

Read more