Royal recognition for DDU employee training programme

The excellence of the Dental Defence Union’s employee training has been recognised by HRH the Princess Royal.

City and Guilds group has awarded the Medical Defence Union (MDU), the parent organisation of the Dental Defence Union (DDU), with a Princess Royal Training award for its membership development training.

The not for profit, mutual organisation previously won the award in 2018 and is the first and only dental defence organisation to hold the award.

Commenting on the achievement, John Makin, head of the DDU, said:

"We are absolutely thrilled that our training programme has been recognised with the Princess Royal Training (PRTA) award. We are one of only 46 organisations who received awards and are the only dental defence organisation to be given this accolade.

"It's vital that our team acquire the right levels of knowledge and competency to ensure members receive an efficient and quality service. This is the foundation of all that we do and underlines our member focused ethos."

Craig Johnson, MDU membership learning and development manager said:

"I am extremely proud of everyone in our membership services team and am delighted that we have won an award in recognition of their ongoing learning and development.

"Throughout the pandemic, when delivering an efficient service was paramount, our team answered more than 116,000 calls with over 83% answered within 20 seconds. In addition, we answered 100% of the 107,000 items of member correspondence within five days of receipt. Our induction programme, ongoing coaching and skills development path facilitate high levels of knowledge and skill, meaning many of our team develop long term careers across the organisation."

Kirstie Donnelly MBE, Chief Executive of the City & Guilds Group said:

"The last 18 months have caused disruption to the way most organisations operate which has led to major changes for all of us in how we live and work. Despite these challenges, it's fantastic to see so many organisations' continued commitment to training and development as well as the positive and life changing impact learning can have on people."

Find out more

This page was correct at publication on 23/08/2021. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.