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A DDU member's case offers some important lessons on what helps - and hinders - a successful defence of a clinical negligence claim.
Despite changes and choppy waters for the dental profession, our remit and responsibility to members remains the same.
When a patient brought a claim alleging continued pain after extraction, a DDU member turned to us for advice and support.
One member recounts their experience of a claim made against them going to court - and what they learned along the way.