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The advice in this section is for general guidance only.
If you need more specific advice you can call one of our dento-legal advisers on 0800 374 626. They are available between 8am and 6pm Monday to Friday and provide an on-call service for dento-legal emergencies or urgent queries 24-hours a day, 365 days a year. Alternatively you can fill out our form and an adviser will respond.
Knowing how to deal with a complaint appropriately can help resolve it quickly and to the patient’s satisfaction, as Dr Leo Briggs explains.
Even the most careful and competent dental professional is likely to receive a complaint about the quality of the service, care or treatment they have provided, at some point in their career.
Complaints are common, and it's vital to know how to handle them professionally and appropriately.
The dental health of people with dementia can become secondary to other considerations. But the dental team can make a vital contribution to patients' quality of life.
Must I respond if a complaint is made by someone acting for the patient?
How quickly should my practice respond to an NHS patient's complaint?
Can I stop treating a patient who complains?
What should I do if the patient isn't satisfied, despite my best efforts to resolve a complaint?
Is there a time limit for making a complaint?
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