Complaints

The advice in this section is for general guidance only.

If you need more specific advice you can call one of our dento-legal advisers on 0800 374 626. They are available between 8am and 6pm Monday to Friday and provide an on-call service for dento-legal emergencies or urgent queries 24-hours a day, 365 days a year. Alternatively you can fill out our form and an adviser will respond.

Popular resources about Complaints

  • Dealing with dental complaints

    Knowing how to deal with a complaint appropriately can help resolve it quickly and to the patient’s satisfaction, as Dr Leo Briggs explains.

  • Dento-legal guide to complaints

    Even the most careful and competent dental professional is likely to receive a complaint about the quality of the service, care or treatment they have provided, at some point in their career.

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Latest updates and advice

  • DDU journal spring 2018

    The dental health of people with dementia can become secondary to other considerations. But the dental team can make a vital contribution to patients' quality of life.

  • DDU journal summer 2017

    Discussing the rewards and risks of limited treatment orthodontics and the danger of promising 'perfect teeth'.

See all latest updates