Managing incidents

The advice in this section is for general guidance only.

If you need more specific advice you can call one of our dento-legal advisers on 0800 374 626. They are available between 8am and 6pm Monday to Friday and provide an on-call service for dento-legal emergencies or urgent queries 24-hours a day, 365 days a year. Alternatively you can fill out our form and an adviser will respond.

Popular resources about Managing incidents

  • What to do if you receive a claim

    A claim for clinical negligence often comes without warning and can be an unpleasant shock and the first notification may take different forms.

  • Dealing with dental complaints

    Knowing how to deal with a complaint appropriately can help resolve it quickly and to the patient’s satisfaction, as Dr Leo Briggs explains.

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Latest updates and advice

  • DDU journal spring 2018

    The dental health of people with dementia can become secondary to other considerations. But the dental team can make a vital contribution to patients' quality of life.

  • Dealing with Valentine's Day advances

    You probably wouldn't associate passionate feelings with the dental chair, but sometimes patients can misinterpret a dental professional's behaviour and try to turn a purely professional relationship into a romantic one.

See all latest updates