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As a members' organisation, we believe it's important to provide up front information about the scope of the help and support we provide to members. This means you have a good understanding of what to expect when asking for our help.
The following are examples of things we may take into account when considering your request for assistance.
If you need our help, simply call 0800 374 626, our 24-hour freephone advisory helpline. Please tell us as soon as possible about any claim against you, or about any circumstances that might give rise to a claim.