Practise with confidence

As a members' organisation, we believe it's important to provide up front information about the scope of the help and support we provide to members. This means you have a good understanding of what to expect when asking for our help.

The following are examples of things we may take into account when considering your request for assistance.

  • You should have been a member of the DDU when the incident took place.
  • You should have declared to us the nature of your practice, in terms of type and quantity of work and paid the appropriate subscription.
  • You should have told us about any change in your circumstances, and about any change to your professional or personal situation which is relevant and has, or may have, a material bearing on your professional practice, or on your DDU membership.
  • You should have been registered with the GDC or another appropriate registration body to carry out the clinical duties you did and have had the training and experience needed for these duties. 
  • You should co-operate fully with us and our representatives.
  • You should provide full and accurate information relevant to the case without delay, and be truthful and act in good faith at all times.
  • You should not have admitted legal liability for a claim, or settled a claim without our agreement.
  • The matter should have arisen from your clinical practice in the UK. The patient should be in the UK on the date of the incident and the date of the examination (if different), unless you have specific agreement from our membership team to work overseas.

If you need our help, simply call 0800 374 626, our 24-hour freephone advisory helpline. Please tell us as soon as possible about any claim against you, or about any circumstances that might give rise to a claim.

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