Case studies

A DDU member called for advice when they felt a request to remove all a patient's teeth wasn't in their best interest.

Drawing of parents and children split in half
Providing treatment to a child with separated parents

7 January 2025

Can a dental professional provide treatment to a child with only one parent's consent? One member turns to the DDU for advice.

Close up of person holding a pen
Providing a report

7 January 2025

A request for a witness to fact report caused some uncertainties for a DDU member, who called the advice line for help.

Red and blue pills balanced on scale
Oral sedation or pre-medication for an anxious patient?

7 January 2025

When a member wasn't sure what sort of sedation it would be appropriate for them to prescribe to an anxious patient, they called the DDU.

Plates spinning on sticks
Direct Access – or departure?

7 January 2025

When a request to work outside their contract left a member feeling like they were taking on too much, they asked the DDU for advice on whether they should stay or go.

Old person's hands cradling paper image of brain with burn holes
Too confused to consent?

7 January 2025

Assessing a patient's capacity and best interests led one member to seek the DDU's advice on finding a way forward.

Files secured with padlock
Data breach

7 January 2025

A potential data breach led one practice owner to contact the DDU with concerns about confidentiality and obligations under the GDPR.

Shouting man against black background
An aggressive patient

7 January 2025

A member came to the DDU for advice and support when a patient became abusive towards practice staff.

Steaming kettle
A confrontational patient

7 January 2025

When tempers boiled over after a patient disagreed with a treatment recommendation, the dentist involved asked the DDU to step in and advise.

Man applying whitening gel in front of mirror
A request for more whitening products

10 November 2022

When a patient asked for for extra tooth whitening gels without having been assessed, the DDU helped clarify the situation for the dentist involved.