2017, issue 8

Handling patient complaints around BSA fines

Nick Torlot DDU dento-legal adviser
How can you avoid patients complaining about BSA fines and blaming the practice for incorrect submissions?

This page was correct at publication on 19/09/2017. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Nick Torlot
DDU dento-legal adviser

Nick Torlot BDS FDSRCS (Eng) qualified from UCH in 1983 and spent 19 years as assistant and then clinical director of Salaried Dental Services in Hampshire, while continuing to practise clinical dentistry. He has been involved in dental education as an adviser and vocational trainer with the London Deanery and as a trainer with the Winchester scheme. Nick joined the DDU as a dento-legal adviser in 2010.