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A set of universal principles for complaints handling has been developed by 28 organisations, including the Dental Defence Union and the General Dental Council.
What you need to send the DDU if you've had a complaint made against you
A patient attended a DDU member for extraction of a badly decayed lower wisdom tooth.
Complaints are common, and it's vital to know how to handle them professionally and appropriately.
Knowing how to deal with a complaint appropriately can help resolve it quickly and to the patient’s satisfaction, as Dr Leo Briggs explains.