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When you need expert dento-legal support, we're here for you.
New membership benefit offering contract checking and advice service for associate agreements.
Learn more about periodontal disease.
Led and staffed by dentists with real life experience of the pressure you face.
Over 98% of calls to the DDU dento-legal helpline are connected straight to a dento-legal adviser during normal working hours.
In 2018, the DDU successfully defended 69% of claims without making a compensation payment to patients.
Insight into the challenges our members have faced and how we have assisted.
Get 2 hours of CPD. This course covers all aspects of effective complaints handling, so the whole practice team has the confidence to respond promptly and professionally. Free for members.
Associate contracts can vary hugely in their quality and content, so it's important for all parties to understand the principles involved.
Access expert dento-legal guidance on the go with our app.
You can call our dento-legal helpline 24 hours a day, 365 days a year.
Find out about the membership benefits for your role, and everything you need to know about joining us, from getting a quote to applying.
Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.
What you need to send the DDU if you've had a complaint made against you.
Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.
The way a practice communicates with patients through its website, marketing literature and other written information needs to make a positive impression.
Patients may give consent, but they may also refuse or restrict it.