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Results from our DDU winter quiz
Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.
A patient attended a DDU member for extraction of a badly decayed lower wisdom tooth.
Knowing how to deal with a complaint appropriately can help resolve it quickly and to the patient’s satisfaction, as Dr Leo Briggs explains.
Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.