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When you need expert dento-legal support, we're here for you.
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Over 90% of GDC cases handled by DDU in-house lawyers in 2021 were resolved without a formal hearing.
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The dento-legal implications for dentists and students during the COVID-19 pandemic.
Sad but true - adverse incidents do happen. Here's our quick three-step plan for putting things right.
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Complaints can come directly from the patient, but sometimes a relative or other third party will contact the surgery first.
A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
Despite the best of dental professionals' intentions, patients can't always access care when they want it. In those cases, it's important to manage and deal with any complaints fairly and effectively.
If patients can't get dental treatment when they need it, frustrations can easily arise and bubble over into complaints. Here's our advice on managing patients' expectations over access to care.
Patients deserve prompt and fair resolution in the event of a problem - but so too do dental professionals, argues John Makin, head of the DDU.