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GDPR has now come into force, and the Information Governance Alliance (IGA) and the Information Commissioners Office (ICO) have published guidance - and will continue to do so - to clarify how it applies to healthcare organisations.
Using templates to record information in a patient's notes can lead to an inaccurate account of the appointment.
A patient attended a DDU member for extraction of a badly decayed lower wisdom tooth.
Complaints are common, and it's vital to know how to handle them professionally and appropriately.
Knowing how to deal with a complaint appropriately can help resolve it quickly and to the patient’s satisfaction, as Dr Leo Briggs explains.