We have placed cookies on your device to help make this website better.
If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.
Click here to register
When you need expert dento-legal support, we're here for you.
New membership benefit offering contract checking and advice service for associate agreements.
Learn more about periodontal disease.
Led and staffed by dentists with real life experience of the pressure you face.
Over 98% of calls to the DDU dento-legal helpline are connected straight to a dento-legal adviser during normal working hours.
In 2018, the DDU successfully defended 69% of claims without making a compensation payment to patients.
Insight into the challenges our members have faced and how we have assisted.
Get 2 hours of CPD. This course covers all aspects of effective complaints handling, so the whole practice team has the confidence to respond promptly and professionally. Free for members.
Pausing to reflect when something goes wrong can lessen the risk of history repeating itself.
Access expert dento-legal guidance on the go with our app.
You can call our dento-legal helpline
24 hours a day, 365 days a year.
Find out about the membership benefits for your role, and everything you need to know about joining us, from getting a quote to applying.
Handling complaints quickly and effectively is key to avoid the situation escalating.
A patient brought a claim alleging that a DDU member had failed to appropriately use a mouth clamp during a crown preparation, leading to a dislocation of the jaw and the need for treatment under general anaesthetic to relocate it.
The DDU was able to successfully defend a member who faced a claim alleging a failure to identify and treat caries and fit a satisfactory crown, resulting in crown fracture, infection and tooth extraction.
A patient brought a claim alleging that a DDU member caused them to suffer neuropraxia during the extraction of their LR7, and either misplaced dental instruments or caused damage to the mucosa.
Complaints and claims for clinical negligence can arise many years after treatment and, in the absence of records, it may be difficult or impossible to defend an allegation successfully.