Communicating with challenging people (DDU) and Misconduct or misunderstanding (Peninsula)

This two-part webinar is primarily aimed practice owners and practice managers, and is hosted jointly by DDU dento-legal adviser Alison Large, and Peninsula employment law business partner, William Griffiths.

DDU: Communicating with challenging people

The importance of good communication.
How difficulties in communication can give rise to complaints.
Signs of potential issues to look out for and key actions to help minimise disruption.
The importance of appropriate written communications and recording keeping.
Short Q&A session.

Peninsula: Misconduct or misunderstanding?

Understanding misconduct in the workplace.
The importance of a thorough investigation and drafting sound allegations
An overview of a disciplinary hearing.
Short Q&A session.

After watching the webinar, take this survey to earn one hour's verifiable CPD.

This webinar is anticipated to help meet the GDC learning development outcomes B and D.

Latest DDU webinars: remote consultations and employment law

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