2023, issue 25

Gestures of goodwill

Lesley Taylor
ByLesley Taylor
Published13 June 2023
The question of whether to reimburse an unhappy patient for treatment you've already provided can be a difficult one - and the answer isn't always straightforward.

Dental complaints e-learning

This page was correct at publication on 13/06/2023. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Lesley Taylor
Dento-legal adviser

BDS LDSRCS PDDS PGCME LLM MFGDP FHEA Lesley qualified from Cardiff in 1999 and has worked mostly within NHS general dental practice. Her career has included roles in the CDS and hospital, including special care dentistry and work under GA. She has also supervised undergraduate dental students, hygienist and therapists. Before joining the DDU, Lesley led the Dental Teaching Unit in Port Talbot. She completed her Masters in Law in 2014 and remains a postgraduate tutor with the Welsh Deanery.

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