2015, issue 3

Masterclass - dealing with angry patients

Susan N'Jie
BySusan N'Jie
Published21 December 2015
DDU dento-legal adviser Sue N'Jie advises on what to do if you're worried that an angry patient could turn aggressive.

It is always much better to prevent a situation from deteriorating rather than dealing with it once it has gone wrong.

Photo credit: Getty

This page was correct at publication on 21/12/2015. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Susan N'Jie
DDU dento-legal adviser

Sue qualified from Guy's Hospital Dental School in 1986 and went into general dental practice in the UK. She spent two years in South Africa helping to set up dental practices in Johannesburg. After 20 years in general dental practice, she joined the Dental Law Partnership, advising on the clinical aspects of negligence claims. Sue joined the DDU in April 2011 and works as a full-time dento-legal adviser.

Masterclass - dealing with angry patients