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Our membership team retains accreditation of the Customer Service Excellence Standard (CSE), a recognised independent benchmark of excellent customer service.
We want our members to receive a better level of service than they would receive elsewhere. To achieve this, our membership team set stringent performance targets and regularly survey members to see how our service is being received. The feedback we get guides improvements to our service.
Here's a selection of some of the comments we received via our survey:
"Very helpful - exceptional service."
"Have always been with DDU never had a problem. Somebody always there to take your call and answer any queries. Quotes for cover are clear."
"They're so helpful and amazing on the phone."
"Excellent service and support."
Over the past 12 months, only 0.08% of all telephone, letter and email enquiries received by our membership team resulted in a complaint.
When measuring quality, we take into account many factors such as: