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Our membership department has again achieved the Customer Service Excellence Standard (CSE), a recognised independent benchmark of excellent service.
We want our members to receive a better level of service than they would receive elsewhere. To achieve this, our membership team sets stringent performance targets and regularly surveys members to see how our service is being received. The feedback we obtain guides improvements to our service.
Here is a selection of some of the comments we received via our survey:
"I received good, prompt advice about my application and I hope that it can be renewed."
"I found the staff to be very helpful and my query was sorted out quickly."
"My experience of the MDU was excellent."
"Very satisfied with my MDU membership and support received over many years."
"Rang a couple of times and both advisors were helpful and professional."
Over the past 12 months, only 0.15% of all telephone, letter and email enquiries received by the Membership team resulted in a complaint.
When measuring quality, we take into account many factors such as:
© 2018 The DDU
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