2016, issue 5

Complaint handling in larger practices

Eric Easson
ByEric Easson
Published21 September 2016
Making sure you're involved in the complaints process can prove vital to a quick and satisfactory resolution for everyone concerned - especially in larger practices.

Complaints can be an infrequent occurrence, and it may be that you've not had to engage with handling them effectively for some time.

This page was correct at publication on 21/09/2016. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Eric Easson

Eric qualified in 2001 at Manchester University, gained the dip.MFGDP in 2006 and a Masters in Medical Law (LLM) with merit in 2015. He worked as a clinical teaching fellow at Manchester University from 2004-2020, and has worked in general practice since qualification. He started to work for the DDU as a part-time dento-legal adviser in 2014, and is a current member of the Faculty of Forensic and Legal medicine [MFFLM], Faculty of Dental Surgery [MFDS] and College of General Dentistry [MCGDent].

Complaint handling in larger practices