2017, issue 9

Responding to online criticism

Susan N'Jie
BySusan N'Jie
Published08 December 2017
Patients are more likely than ever to turn to social media to voice their concerns about their treatment, so it's vital to understand your personal and professional responsibilities.

It may be upsetting to receive criticism, but once you become aware of a concern, you are presented with the opportunity to respond in a positive way.

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This page was correct at publication on 08/12/2017. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Susan N'Jie
DDU dento-legal adviser

Sue qualified from Guy's Hospital Dental School in 1986 and went into general dental practice in the UK. She spent two years in South Africa helping to set up dental practices in Johannesburg. After 20 years in general dental practice, she joined the Dental Law Partnership, advising on the clinical aspects of negligence claims. Sue joined the DDU in April 2011 and works as a full-time dento-legal adviser.

Responding to online criticism