Dealing with dental complaints
Complaints are common, and it's vital to know how to handle them professionally and appropriately. Read our concise but comprehensive guide.
2018, issue 11
2018, issue 11
2018, issue 11
In focus
In focus
Antibiotics and inappropriate prescribing
Certain aspects of prescribing can leave dental professionals facing a storm of criticism, and these issues - particularly involving antibiotics - are a common factor in complaints and claims.
Leader
Green shoots of regulation reform?
The initial results of reforms to the GDC's complaints procedure are encouraging, says John Makin, head of the DDU, but there is still much to be done.
Case study
Avoidable delay in extraction
A patient's extraction was delayed because the practice had run out of the appropriate anaesthetic.
In focus
Dentists as data controllers
Dental professionals often have access to patients' personal data, which means they also have responsibilities to protect that information and handle it responsibly.
In focus
Relative values: guidance on treating family and friends
It's natural to want to help those close to you, but the DDU still receives calls from members asking about the possible ethical and professional implications of treating friends and relatives.
In focus
Dental amalgam regulations update
What factors do dental practitioners need to consider in light of the new rules surrounding the provision of amalgam?
Advisory call
Referral of oral carcinoma
Following guidelines and procedures around referrals can help dental professionals avoid complaints or claims
News
Social media e-learning for dental professionals
The DDU introduces e-learning to help dental professionals use social media appropriately and avoid the dento-legal pitfalls that can come with it.