2018, issue 11

Dealing with dental complaints

Rupert Hoppenbrouwers
ByRupert Hoppenbrouwers
Published20 August 2018
Complaints are common, and it's vital to know how to manage them professionally and appropriately. Read our concise but comprehensive guide.

It cannot be over-emphasised that it is hugely important no obstacles are put in the path of a patient wishing to complain.

Learn and develop

CPD, training and revalidation support throughout your career

Once a complaint involves an outside body, you no longer have any control over how it is managed.

This page was correct at publication on 20/08/2018. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Rupert Hoppenbrouwers
Senior dento-legal adviser

Rupert Hoppenbrouwers (BDS LDSRCS) was head of the DDU until his retirement at the end of 2015. He is a former general dental practitioner and was director of the School of Dental Hygiene at University College Hospital, London, from 1980 to 1986. He has lectured and written widely on risk management and dento-legal matters, has previously chaired the UK Dental Law and Ethics Forum, and has a particular interest in complex ethical and legal issues affecting dental members

Dealing with dental complaints