2018, issue 12

Practice complaints procedures

David Lauder
ByDavid Lauder
Published04 December 2018
Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.

Each and every registered dental professional working in a practice has a responsibility for complaints - not just the practice owner or manager.

This page was correct at publication on 04/12/2018. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

David Lauder
Dento-legal adviser

David qualified from Newcastle Dental School in 2002. His post-graduate training included qualifications from the Eastman Dental Hospital and the Royal College of Surgeons, after which he worked in a number of dental settings in the UK and abroad. He has always pursued an interest in the legal aspects of dentistry and has a Master of Laws degree in the Legal Aspects of Medical Practice.

Rupert Hoppenbrouwers
Senior dento-legal adviser

Rupert Hoppenbrouwers (BDS LDSRCS) was head of the DDU until his retirement at the end of 2015. He is a former general dental practitioner and was director of the School of Dental Hygiene at University College Hospital, London, from 1980 to 1986. He has lectured and written widely on risk management and dento-legal matters, has previously chaired the UK Dental Law and Ethics Forum, and has a particular interest in complex ethical and legal issues affecting dental members

Practice complaints procedures

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