2023, issue 24

Dealing with complaints around access

David Lauder
ByDavid Lauder
Published13 February 2023
Despite dental professionals' best intentions, patients can't always access care when they want it. In those cases, it's important to manage and deal with any complaints fairly and effectively.

Dental complaints e-learning

This page was correct at publication on 13/02/2023. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

David Lauder
Dento-legal adviser

David qualified from Newcastle Dental School in 2002. His post-graduate training included qualifications from the Eastman Dental Hospital and the Royal College of Surgeons, after which he worked in a number of dental settings in the UK and abroad. He has always pursued an interest in the legal aspects of dentistry and has a Master of Laws degree in the Legal Aspects of Medical Practice.

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