Occasionally there will be media interest in a claim if the damages are likely to be significant or the case is already high-profile.
If this is the case, your claims handler will warn the DDU press office and they can advise you. If you are approached directly by a journalist, do not respond but contact the press office on 020 7202 1535/1504.
This page was correct at publication on 22/08/2016. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.