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Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.
What is multiple jeopardy?
Complaints are common, and it's vital to know how to handle them professionally and appropriately.
A practical guide that explains statutory duty of candour.
GDPR makes data subjects' rights much more explicit. Here we explain your obligations.
Helping you comply with the General Data Protection Regulation.
An unaddressed data breach is likely to have a significant effect on individuals, and can result in heavy fines for those responsible.
The Data Protection Bill replaces the Data Protection Act 1998 and incorporates the requirements of GDPR with certain conditions and exceptions.
GDPR has now come into force, and the Information Governance Alliance (IGA) and the Information Commissioners Office (ICO) have published guidance - and will continue to do so - to clarify how it applies to healthcare organisations.