As a DDU member, you can tell us about a complaint, claim or other dento-legal issue by calling our helpline 0800 374 626 or emailing advisory@theddu.com quoting your DDU membership number.

Once received, we'll give you a case ID and send you an email so you can attach and return any documents we might need to address your case.

Please provide as much information as possible, but do not include any data that might identify a patient.
Patients should only be referred to by their initials, date of birth and gender.
Do not include any details of relatives, spouses or partners, as this could also identify the patient.

You can read our related guides for more information:

Our helpline

Whether you just need advice with a dento-legal issue, or if you have an urgent query, as a member you can call our advice line on 0800 374 626.
Our dento-legal team are available between 8:00am and 6:00pm, Monday to Friday. We also provide an on-call service for dento-legal emergencies or urgent queries 24 hours a day, 365 days a year.
Our advisers are all qualified dental professionals, so you'll always talk to someone who understands.
Calling for advice does not affect your subscription rates.

Not a member yet?

Thousands of fellow dental professionals trust us to guide, support and defend them throughout their career.

As a member, you can access our 24-hour dento-legal advice line, as well as other benefits including professional indemnity, free online CPD and more.

Find out more about DDU membership and join today.

Your data

We understand the importance of storing your data securely. For more information about how we use your data to provide your membership benefits please see our privacy policy. To change your communication preferences at any time, log in to My membership.

Contact a dento-legal adviser now

Contact a dento-legal adviser now

Advisory team

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