With expert guidance from the DDU you can practise with confidence

Find a wealth of expert guidance and practical advice to help you practise with confidence. Everything from safeguarding to consent, writing reports to investigations.

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Guide
Guide

Communicating effectively with patients

Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.

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Guide

I've had a complaint: what to send us

What you need to send the DDU if you've had a complaint made against you.

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Guide

Listening to patients, staff and dealing with feedback

Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.

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Guide

Written communication with patients

The way a practice communicates with patients through its website, marketing literature and other written information needs to make a positive impression.

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Guide

When consent is withheld

Patients may give consent, but they may also refuse or restrict it.

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Guide

What do I do if I receive a claim?

Receiving a negligence claim can be unpleasant and upsetting, but we can help guide and support you through the process. Here's what you need to know.

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Guide

The NHS and social care complaints procedure: local resolution

Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.

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Guide

Setting out a written complaint response

A properly composed written response is a crucial part of the overall complaints procedure.

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Journal

Advice on associate contracts

Associate contracts can vary hugely in their quality and content, so it's important for all parties to understand the principles involved.

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News

Tips for a trouble-free festive season

DDU dento-legal adviser Sarah Ide presents five topical tips to help you avoid dento-legal problems over the festive period.

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