With expert guidance from the DDU you can practise with confidence

Find a wealth of expert guidance and practical advice to help you practise with confidence. Everything from safeguarding to consent, writing reports to investigations.

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MDU and DDU winter quiz
News
News

Results from our DDU winter quiz

Results from our DDU winter quiz

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Guide

The NHS and social care complaints procedure: local resolution

Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.

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Guide

Complaints in the private sector

Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions to be aware of.

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Guide

NHS and social care complaints procedure: the PHSO

Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.

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Guide

Setting out a written complaint response

A properly composed written response is a crucial part of the overall complaints procedure.

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Guide

Introduction to the NHS and social care complaints procedure

Covering the basics of the NHS and social care complaints procedure in England.

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Guide

Effective complaint handling

Handling complaints quickly and effectively is key to avoid the situation escalating.

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Guide

Reasons for patient complaints

Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.

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Journal

DDU journal winter 2018

Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.

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Guide

When consent is withheld

Patients may give consent, but they may also refuse or restrict it.

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