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Find a wealth of expert guidance and practical advice to help you practise with confidence. Everything from safeguarding to consent, writing reports to investigations.
The position regarding COVID-19 is changing very rapidly. DDU advice is to stay up to date with guidance from relevant government departments and agencies.
The DDU supported a member when they faced a claim alleging a failure to diagnose and treat periodontal disease in a young patient who had been attending the member's practice for two years.
Patients may give consent, but they may also refuse or restrict it.
Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.
What you need to send the DDU if you've had a complaint made against you.
Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.
The way a practice communicates with patients through its website, marketing literature and other written information needs to make a positive impression.
Receiving a negligence claim can be unpleasant and upsetting, but we can help guide and support you through the process. Here's what you need to know.
Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.
A properly composed written response is a crucial part of the overall complaints procedure.