With expert guidance from the DDU you can practise with confidence

Find a wealth of expert guidance and practical advice to help you practise with confidence. Everything from safeguarding to consent, writing reports to investigations.

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Guide
Guide

Written communication with patients

A practice's communication with patients needs to make a positive impression - whether through its website, marketing literature or other written information.

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Podcast and video

Communicating with challenging people and Misconduct or misunderstood?

Watch our on-demand webinar to hear about the dento-legal implications of communicating with challenging people and understanding misconduct in the workplace.

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Guide

Setting out a written complaint response

A properly composed written response is a crucial part of the overall complaints procedure.

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Guide

I've had a complaint: what to send us

What information do you need to send the DDU if you've had a complaint made against you?

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Guide

Reasons for patient complaints

Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.

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Guide

Listening to patients, staff and dealing with feedback

Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.

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Guide

What do I do if I receive a claim?

Receiving a negligence claim can be upsetting, but we can help guide and support you through the process. Here's what you need to know.

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News

Returning to practice

Following the resumption of face-to-face care for patients, it's understandable to have questions about the dento-legal implications.

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Podcast and video

Remote consultations

Watch our on-demand webinar to hear about the dento-legal implications of remote consultations.

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Journal

Spring cleaning your complaints procedure

If you haven't looked at your complaints procedure recently, now's a good time to check it's up to date.

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