With expert guidance from the DDU you can practise with confidence

Find a wealth of expert guidance and practical advice to help you practise with confidence. Everything from safeguarding to consent, writing reports to investigations.

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Coronavirus
News
News

Coronavirus: dento-legal update

The position regarding COVID-19 is changing very rapidly. DDU advice is to stay up to date with guidance from relevant government departments and agencies.

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Case study

Diagnosis of aggressive periodontitis

The DDU supported a member when they faced a claim alleging a failure to diagnose and treat periodontal disease in a young patient who had been attending the member's practice for two years.

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Guide

When consent is withheld

Patients may give consent, but they may also refuse or restrict it.

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Guide

Communicating effectively with patients

Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.

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Guide

I've had a complaint: what to send us

What you need to send the DDU if you've had a complaint made against you.

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Guide

Listening to patients, staff and dealing with feedback

Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.

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Guide

Written communication with patients

The way a practice communicates with patients through its website, marketing literature and other written information needs to make a positive impression.

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Guide

What do I do if I receive a claim?

Receiving a negligence claim can be unpleasant and upsetting, but we can help guide and support you through the process. Here's what you need to know.

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Guide

The NHS and social care complaints procedure: local resolution

Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.

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Guide

Setting out a written complaint response

A properly composed written response is a crucial part of the overall complaints procedure.

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