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Find a wealth of expert guidance and practical advice to help you practise with confidence. Everything from safeguarding to consent, writing reports to investigations.
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Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.
Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions to be aware of.
Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.
A properly composed written response is a crucial part of the overall complaints procedure.
Covering the basics of the NHS and social care complaints procedure in England.
Handling complaints quickly and effectively is key to avoid the situation escalating.
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.
Patients may give consent, but they may also refuse or restrict it.