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Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.
30 August 2018
Complaints are common, and it's vital to know how to handle them professionally and appropriately.
8 May 2018
The dental health of people with dementia can become secondary to other considerations. But the dental team can make a vital contribution to patients' quality of life.
22 January 2018
Patients are more likely than ever to turn to social media to voice concerns about their treatment.
2 October 2017
Dental professionals' responsibilities to their patients can extend beyond simply providing treatment.
29 June 2017
Discussing the rewards and risks of limited treatment orthodontics and the danger of promising 'perfect teeth'.
2 March 2017
Deciding when and how to apply the best interest principle to the care of a patient isn't always straightforward.
10 October 2016
Dento-legal adviser, Alison Large, explains why clear communication between dental professionals and patients is vital to the consent process.
14 June 2016
How would you feel if a patient asked to record their consultation? Leo Briggs explains why you shouldn't jump to conclusions.
25 January 2016
In his final editorial, former head of the DDU, Rupert Hoppenbrouwers is optimistic about a future built on a productive past.
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