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GROUPCARE is the DDU's new practice scheme. It's free to set up, offers savings on individual membership for the whole team and provides access to exclusive benefits such as practice presentations.
With GROUPCARE your whole team can stay up to date with our dento-legal practice presentations. These one hour risk management seminars are designed with the whole practice in mind. And in these changing times, they can be delivered online to suit your availability or face-to-face if safe to do so.
Presented by local liaison managers, the presentations will be delivered using a mix of direct teaching, group discussion, case studies and reflective exercises.
Our dental liaison managers have a many years of experience working within the dental sector. This enables them to provide informative seminars that allow interactive discussions on key dento-legal issues. The topics they can cover are:
To book your GROUPCARE practice presentation, simply complete the form below. To find out more about GROUPCARE, contact your local dental liaison manager.
Many complaints and claims are resolved but a small proportion continue to legal or disciplinary proceedings. This presentation covers:
We make records all the time for the very good reason that no one's memory is wholly reliable. This presentation uses practical examples and can help participants to understand:
Patients can become upset or angry for a number of reasons, such as excessive waiting times, delayed or cancelled appointments and a failure to address complaints. In this presentation we provide advice on:
Many misunderstandings which arise when communicating with patients over the phone can be avoided. This presentation looks at:
This presentation focuses on the common reasons why complaints occur and will help participants to:
There is an ethical as well as a legal obligation to be open and honest when things go wrong. This presentation will cover:
To be able to establish trust in a dental professional, patients need to know that everything about them will be kept confidential. In this presentation we aim to:
It is essential that consent is obtained before any care is provided for a patient. In this presentation we provide advice on: