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They are the basis for effective patient care and have an important dento-legal purpose - but what makes good dental records?
Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.
Keith Smith discusses some of the causes of negligence claims relating to wisdom tooth extraction.
John Makin, Head of the DDU, introduces a special guide explaining how the DDU will be on your side throughout your career.
Complaints are common, and it's vital to know how to handle them professionally and appropriately.
A patient's extraction was delayed because the practice had run out of the appropriate anaesthetic.
Following guidelines and procedures around referrals can help dental professionals avoid complaints or claims
A patient attended a DDU member for extraction of a badly decayed lower wisdom tooth.
A DDU general dental practitioner (GDP) member was visited by a patient complaining of toothache.