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We do our best to provide an excellent service but there might still be times when you feel you have cause for complaint. If so, we would like to hear from you so that we can resolve your complaint as quickly and fairly as we can.
We take all complaints seriously and value any feedback which can help us improve the service we provide.
If you need to make a complaint about any aspect of our service, please contact the relevant team:
membershipcomplaints@theddu.com
legalcomplaints@theddu.com
advisory@theddu.com
claims@theddu.com
If your complaint relates to the way your personal information was handled you can contact the data protection officer by email at dataprotectionofficer@theddu.com.
Download our complaints procedure for an explanation of our complaints process.
The risk and compliance officer is responsible for overseeing all complaints to ensure a prompt and proper response. You should contact them on 020 7202 1606 or by email at compliance@theddu.com if, at any time, you feel your complaint is not being dealt with according to our procedures.