Supporting you when you need it

As we head into the winter months, it remains to be seen how long this second wave of infections will last. And what regional measures will continually need to be taken in order to combat it.

We know that members need to keep up to date with the latest governmental guidance and restrictions, are working to changing standard operating procedures and are concerned about the dento-legal impact. We want to reassure you, that no matter how you interpret the guidance, if you are criticised for your actions, you can contact our dento-legal advice line on 0800 374 626 for advice and support.

Post during the COVID-19 pandemic

We can no longer receive postal deliveries as our office has closed for the duration of the pandemic and all staff are working at home. Please email all enquiries.

Membership questions

I need proof of indemnity to give to my employer. Where can I download this from?

If your membership has not been paused, and there is no outstanding amount on your record, your proof of membership is available in our app or by logging in to My membership. If you need to update your indemnity details, contact our membership team.

What's the best way to tell you I plan to return to work?

You will need to update us about your return to work, but you don't need to tell our membership team at this stage.

Members will have received an online form to complete when ready to work and this can be used to increase the number of sessions you plan to work or to reinstate your membership.

The amount of work I do is reducing because of the pandemic, will my DDU subscription be reduced?

Yes. Simply email us at and tell us how many sessions per week you are working and the date this changed.

Subscriptions are based on average weekly sessions across the whole membership year, therefore your new subscription will depend on where you are in your membership year. See how we calculate your average number sessions.

I don’t know the number of sessions I am going to be working, or how much indemnity I will need when I return to work. What should I tell you?

We understand that it may be difficult for you to estimate the number of sessions you will be working. You only need to provide us with your best estimate. You can update us with the number of sessions you have actually worked at your renewal.

I will be working as a fit tester/fit tester trainer. Will the DDU provide indemnity for this?

We recognise the many difficulties faced by colleagues in returning to practice during the current Coronavirus pandemic, including the provision of fit-tested PPE.

To be supportive of our members during this challenging period, we are adopting a pragmatic approach and can confirm that we consider the role of fit tester within a practice to now be a normal and necessary role.

Members should be appropriately trained to undertake the role and follow relevant regulations and guidance in force.

Practice principal members may delegate this role to suitably trained employed members of the dental team.

While we anticipate potential compensation claims arising from this work would fall to the practice’s employers’ liability or public liability insurers to manage, in the event of concerns being pursued by a patient against members undertaking this role within their practice they may seek our advice and support in the usual way.

See latest advice on fit testing basics and GDC advice on reopening practices and returning to work.

I’m a hygienist and have returned to work. Am I indemnified if I work without a nurse?

DDU indemnity is not dependent upon members following (or not) any particular course of action. Members should consider all relevant national and local guidance from authoritative sources and make a risk-assessed decision as to whether it is safe to proceed with or without a dental nurse. If you conclude that you are unable to meet the requirements of the current standard operating procedures then we advise you to raise the issue with the practice owner.

For the avoidance of doubt, however you interpret the guidance, if you are criticised for doing so you can seek our advice and support in the usual way.

I have been asked to help the NHS during the pandemic, do I need to tell the DDU?

The indemnity arrangements for work in urgent dental care centres or hubs may vary according to the location both between and within the four UK countries and the local commissioning arrangements. In view of this, and because the needs of members will vary according to individual working circumstances, we advise members to confirm if their indemnity will be provided by the NHS/state prior to contacting our membership team to update work details.

If the work you undertake is NHS/state indemnified, we recommend that you request and retain written proof of indemnity.

I have stopped work completely due to the pandemic, do I need to tell the DDU?

Yes. Simply email us at and provide the date of your last working day. Your subscription will be adjusted to reflect this. However, if you are doing any clinical work during the pandemic, including remote advice and consultations or work in an urgent dental care centre or hub, it is important to retain active DDU membership so that you can access our advice and support in relation to this work.

I am a dental student and have an elective planned. What do I need to do about my elective?


I am a dental student and have an elective planned. What do I need to do about my elective?

Your university will advise on what their plans are for electives. If you need to cancel or rearrange your elective, there is no need to tell us until you have rescheduled and have the revised arrangements confirmed.