A guide to good dentistry

  1. Take full responsibility for the treatment you provide to patients. 
  2. Treat all patient information as confidential.
  3. Get patient consent before any dental examination, investigation or treatment.
  4. Keep full records. Records include radiographs, photographs, study casts, referral correspondence, investigation reports and NHS forms.
  5. Try to resolve complaints as quickly and as efficiently as possible.
  6. Offer a full explanation and apologise to the patient if you make an error, of whatever nature.
  7. Inform your defence organisation immediately should you receive notification of a complaint or claim.
  8. Contribute to good team working.
  9. Raise concerns if you believe poor standards of care are placing patients at risk.
  10. Manage all areas of potential risk.

This guidance was correct at publication . It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

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