- Take full responsibility for the treatment you provide to patients.
- Treat all patient information as confidential.
- Get patient consent before any dental examination, investigation or treatment.
- Keep full records. Records include radiographs, photographs, study casts, referral correspondence, investigation reports and NHS forms.
- Try to resolve complaints as quickly and as efficiently as possible.
- Offer a full explanation and apologise to the patient if you make an error, of whatever nature.
- Inform your defence organisation immediately should you receive notification of a complaint or claim.
- Contribute to good team working.
- Raise concerns if you believe poor standards of care are placing patients at risk.
- Manage all areas of potential risk.
This page was correct at publication on 21/07/2021. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.