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Dental professionals are advised to ensure they understand the rules about which patients are exempt from NHS charges to avoid complaints.
Complaints are common, and it's vital to know how to handle them professionally and appropriately.
GDPR has now come into force, and the Information Governance Alliance (IGA) and the Information Commissioners Office (ICO) have published guidance - and will continue to do so - to clarify how it applies to healthcare organisations.
Can a 16 year old patient refuse consent to dental treatment that would be in their best interests?
Can a dental hygienist prescribe tooth whitening treatments?
Can I appeal a decision by the GDC?
Can I carry out treatment on a teenager without informing their parents?
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