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8 June 2018
You shouldn't generally charge patients if they ask for a copy of their records.
Under data protection law, patients have a right of access to their personal data, which includes their dental records. They can ask for a copy of this data by making a subject access request.
You can only charge patients a fee if their request is 'manifestly unfounded or excessive', in which reasonable administrative costs associated with the request can be added.
Find out more about subject access requests here.
This guidance was correct at publication 08/06/2018. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
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