Guides

Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.

Man complaining to dentist
The NHS and social care complaints procedure: local resolution

29 January 2019

Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.

Unhappy patient in private practice
Complaints in the private sector

10 January 2019

Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions to be aware of.

Man
NHS and social care complaints procedure: the PHSO

10 January 2019

Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.

Writing a report
Setting out a written complaint response

10 January 2019

A properly composed written response is a crucial part of the overall complaints procedure.

Dissatisfied patient and dentist talking
Introduction to the NHS and social care complaints procedure

9 January 2019

Covering the basics of the NHS and social care complaints procedure in England.

man confronted by two colleagues
Effective complaint handling

9 January 2019

Handling complaints quickly and effectively is key to avoid the situation escalating.

Do Not Pass sign
When consent is withheld

11 December 2018

Patients may give consent, but they may also refuse or restrict it.

Elderly woman looking at her reflection
Making decisions on behalf of adults lacking capacity

11 December 2018

Dental professionals need to be aware of a number of factors before making decisions on behalf of adults lacking capacity.

consent and communication concept
Guide to consent to dental treatment

11 December 2018

You must seek consent before any investigation or treatment, and certain criteria must be fulfilled for consent from a patient to be valid. Here we cover the main principles.