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Complaints can come directly from the patient, but sometimes a relative or other third party will contact the surgery first.
A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
Despite the best of dental professionals' intentions, patients can't always access care when they want it. In those cases, it's important to manage and deal with any complaints fairly and effectively.
If patients can't get dental treatment when they need it, frustrations can easily arise and bubble over into complaints. Here's our advice on managing patients' expectations over access to care.
Patients deserve prompt and fair resolution in the event of a problem - but so too do dental professionals, argues John Makin, head of the DDU.
Dento-legal issues can still raise their heads after you retire, with records being one area that can generate questions for some time after you down tools for good…
Addressing members' concerns and confusion over hygienists and therapists treating patients under direct access.
Dental practices are expected to make reasonable adjustments to their premises and procedures to try and ensure all patients have access to care.
Read fellow members' experiences and our advice to earn free CPD.
In the spring '23 DDU journal: Falsely accused - facing a complaint from a colleague