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Sometimes it’s invaluable to have the DDU’s expert advice and support. A member contacted us after receiving a claim which alleged they had caused hearing loss and tinnitus to a patient during a complex extraction.
The contents of a member’s clinical records are often central to investigations into any complaint, claim or GDC case brought against them, so making accurate and timely notes is of the utmost importance.
What information do you need to send the DDU if you've had a complaint made against you?
Caught between her duty of candour and her employer's instructions after a complaint from a patient, a DDU member called our advice line for help.
New GDC guidance updates the reporting requirements for dental professionals. We explain what's changed, and what effect it might have on your practice.
This DDU webinar provides an update on how a practice can try to resolve any complaints received.
Handling an adverse incident properly can be a daunting task, so it pays to have a plan and know what steps to take.
As part of a community of practice, dental professionals are often stronger when everyone looks out for one another, says John Makin.
Composite bonding is a popular choice among patients seeking cosmetic treatment, but it can also be a source of complaints and claims.