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Podcast and video

Dealing with online criticism

Patients are increasingly turning to social media to raise their concerns, so it's important to know how to respond if you're criticised online

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Case study

Advice on leaving a practice

A DDU associate member called for advice after the practice owners said he wasn't allowed to tell patients was he planning to leave, because of the impact they feared it might have on those patients' practice payment plans.

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Journal

DDU journal summer 2019

With so much at stake for everyone involved, it's important for dental professionals to understand their individual responsibilities in the wake of an adverse incident.

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Guide

Setting out a written complaint response

A properly composed written response is a crucial part of the overall complaints procedure.

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Journal

Indemnity: an informed choice

Just as patients need to know all their treatment options, you need to be able to make an informed choice about your indemnity.

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Guide

Reasons for patient complaints

Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.

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Journal

Overcoming barriers to communication

Effective communication is an essential part of the practice of dentistry. It can help improve both clinician and patient satisfaction and also help reduce the risk of complaints.

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News

New safeguarding guidance for the dental team

New guidance on safeguarding vulnerable adults and children has been published by Public Health England

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Journal

DDU journal spring 2019

They are the basis for effective patient care and have an important dento-legal purpose - but what makes good dental records?

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