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Alison Large looks at some of the dento-legal considerations associated with working remotely.
DDU members often call us for support with a complaint from a patient, but there are lots of other situations where our advice can help.
Good interpersonal skills have never been more important for dental professionals.
It's important to advertise and promote your services in an ethical and lawful way.
Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.
The way a practice communicates with patients through its website, marketing literature and other written information needs to make a positive impression.
A properly composed written response is a crucial part of the overall complaints procedure.
DDU dento-legal adviser Sarah Ide presents five topical tips to help you avoid dento-legal problems over the festive period.
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.