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Journal

Working in the new normal - Dr Andrew Chandrapal

For Dr Andrew Chandrapal, communication and continuity have been key factors in adjusting to working in the confines of the pandemic.

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News

Conducting virtual meetings during the pandemic

Alison Large, dento-legal adviser at the DDU, discusses what to do if you are asked to attend a virtual meeting during the pandemic.

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News

Reflecting on 2020

John Makin, head of the Dental Defence Union, reflects on how we can still learn important lessons from a difficult 2020.

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Guide

Asking patients about drinking and smoking habits

Asking patients if they drink or smoke often forms an important part of a consultation and treatment plan but may feel intrusive.

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News

Good communication with patients

The importance of good communication with patients and how it can help prevent a complaint.

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Guide

Managing patient expectations

Patients and dentists may sometimes have different expectations as to the outcome of treatment.

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Guide

Preparing your practice for COVID-19 complaints

The pause in routine treatment caused by the pandemic may lead to complaints from patients, warns dento-legal advisor Sue N’Jie.

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Journal

Processes and procedures in CBCT referrals

DDU council member Professor Simon Harvey looks at the clerical and medico-legal aspects of radiological referrals.

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Journal

Request for inadvisable treatment

One patient's demands for treatment against their best interests set alarm bells ringing for a DDU member, who called us for advice.

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