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Podcast and video

Dento-legal principles for working remotely

Alison Large looks at some of the dento-legal considerations associated with working remotely.

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Journal

Compliment or complaint?

DDU members often call us for support with a complaint from a patient, but there are lots of other situations where our advice can help.

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Guide

Communicating with colleagues

Good interpersonal skills have never been more important for dental professionals.

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Guide

Advertising your practice ethically

It's important to advertise and promote your services in an ethical and lawful way.

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Guide

Communicating effectively with patients

Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.

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Guide

Written communication with patients

The way a practice communicates with patients through its website, marketing literature and other written information needs to make a positive impression.

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Guide

Setting out a written complaint response

A properly composed written response is a crucial part of the overall complaints procedure.

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News

Tips for a trouble-free festive season

DDU dento-legal adviser Sarah Ide presents five topical tips to help you avoid dento-legal problems over the festive period.

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Guide

Reasons for patient complaints

Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.

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