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Dental practices are expected to have a quality assurance system in place to monitor and, if necessary, improve services.
Asking patients if they drink or smoke often forms an important part of a consultation and treatment plan but may feel intrusive.
A practice principal DDU member contacted the advice line after a difficult interaction with a patient about NHS charges for treatment.
Having the skills to effectively manage patient interactions - especially the more challenging ones - is a vital attribute for all dental professionals.
At the risk of stating the obvious, dentistry is very much a person to person activity with trust and communication at its heart.
Our latest webinars cover the dento-legal aspects of remote consultations, challenging patients and employment law. Watch the full recordings again here and earn CPD.
Watch our on-demand webinar to hear about the dento-legal implications of communicating with challenging people and understanding misconduct in the workplace.
A practice's communication with patients needs to make a positive impression - whether through its website, marketing literature or other written information.
A properly composed written response is a crucial part of the overall complaints procedure.