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Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
Effective communication is an essential part of the practice of dentistry. It can help improve both clinician and patient satisfaction and also help reduce the risk of complaints.
New guidance on safeguarding vulnerable adults and children has been published by Public Health England
They are the basis for effective patient care and have an important dento-legal purpose - but what makes good dental records?
Respect for personal autonomy is an important principle in modern dental practice. But if the patient needs extra support, you may need to involve their relative or carer.
Although the principles of advertising seem fairly straightforward, there are some areas where it's possible to slip up, as Eric Easson explains.
A properly composed written response is a crucial part of the overall complaints procedure.
Patients are increasingly turning to social media to raise their concerns, so it's important to know how to respond if you're criticised online
Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.