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Certain complaint handling and regulatory investigations have been paused or amended during the COVID-19 outbreak.
Watch a recording of FMCs on demand webinar, with dento-legal CPD - including topics such as legal and ethical issues and complaint handling.
DDU members often call us for support with a complaint from a patient, but there are lots of other situations where our advice can help.
Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.
One DDU member talks us through the shock and stress of receiving their first complaint, as well as how we were able to support them through it.
The DDU supported a member when they faced a claim alleging a failure to diagnose and treat periodontal disease in a young patient who had been attending the member's practice for two years.
Dr Zaid Al-Najjar discusses the aims and ambitions of NHS Practitioner Health, and explains how it can help dentists in need of support.
What you need to send the DDU if you've had a complaint made against you.
Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.