Filter:

Topic(s)

Resource(s)

Filter by

Topic

Resource

News

Reducing the dento-legal burden during the pandemic

Certain complaint handling and regulatory investigations have been paused or amended during the COVID-19 outbreak.

Read more
Podcast and video

FMCs on demand webinar: Dento-legal CPD from the DDU

Watch a recording of FMCs on demand webinar, with dento-legal CPD - including topics such as legal and ethical issues and complaint handling.

Read more
Journal

Compliment or complaint?

DDU members often call us for support with a complaint from a patient, but there are lots of other situations where our advice can help.

Read more
Guide

Risk management in root canal treatment

Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.

Read more
Journal

Coping with a complaint

One DDU member talks us through the shock and stress of receiving their first complaint, as well as how we were able to support them through it.

Read more
Case study

Diagnosis of aggressive periodontitis

The DDU supported a member when they faced a claim alleging a failure to diagnose and treat periodontal disease in a young patient who had been attending the member's practice for two years.

Read more
Journal

Dental professionals and the Practitioner Health Service

Dr Zaid Al-Najjar discusses the aims and ambitions of NHS Practitioner Health, and explains how it can help dentists in need of support.

Read more
Guide

I've had a complaint: what to send us

What you need to send the DDU if you've had a complaint made against you.

Read more
Guide

The NHS and social care complaints procedure: local resolution

Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.

Read more