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Journal

Spring cleaning your complaints procedure

If you haven't looked at your complaints procedure recently, now's a good time to check it's up to date.

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Journal

Ethics in practice - COVID-19 update webinar

Missed our free webinar on the dento-legal implications of working in the pandemic? Watch the full recording again here.

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Journal

Start with the end in mind

With so much of dental practice resting on making the right choices, it helps to keep your decision-making destination in your sights.

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News

Reflecting on 2020

John Makin, head of the Dental Defence Union, reflects on how we can still learn important lessons from a difficult 2020.

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Guide

Effective complaint handling

Handling complaints quickly and effectively is key to avoid the situation escalating.

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Guide

Complaints in the private sector

Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions.

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News

Good communication with patients

The importance of good communication with patients and how it can help prevent a complaint.

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Guide

Managing patient expectations

Patients and dentists may sometimes have different expectations as to the outcome of treatment.

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Guide

I've had a complaint: what to send us

What you need to send the DDU if you've had a complaint made against you.

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