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What information do you need to send the DDU if you've had a complaint made against you?
Composite bonding is a popular choice among patients seeking cosmetic treatment, but it can also be a source of complaints and claims.
Our dento-legal dilemmas let you learn from others and find out what help we can offer - and you can earn CPD along the way.
The question of whether to reimburse an unhappy patient for treatment you've already provided can be a difficult one - and the answer isn't always straightforward.
Complaints can come directly from the patient, but sometimes a relative or other third party will contact the surgery first.
A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
Despite the best of dental professionals' intentions, patients can't always access care when they want it. In those cases, it's important to manage and deal with any complaints fairly and effectively.
If patients can't get dental treatment when they need it, frustrations can easily arise and bubble over into complaints. Here's our advice on managing patients' expectations over access to care.
Dental practices are expected to make reasonable adjustments to their premises and procedures to try and ensure all patients have access to care.