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What information do you need to send the DDU if you've had a complaint made against you?
Complaints can come directly from the patient, but sometimes a relative or third party will be the first to contact the surgery.
Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.
If you haven't looked at your complaints procedure recently, now's a good time to check it's up to date.
Having the skills to effectively manage patient interactions - especially the more challenging ones - is a vital attribute for all dental professionals.
A properly composed written response is a crucial part of the overall complaints procedure.
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
Missed our free webinar on the dento-legal implications of working in the pandemic? Watch the full recording again here.
With so much of dental practice resting on making the right choices, it helps to keep your decision-making destination in your sights.