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If you haven't looked at your complaints procedure recently, now's a good time to check it's up to date.
Missed our free webinar on the dento-legal implications of working in the pandemic? Watch the full recording again here.
With so much of dental practice resting on making the right choices, it helps to keep your decision-making destination in your sights.
John Makin, head of the Dental Defence Union, reflects on how we can still learn important lessons from a difficult 2020.
Handling complaints quickly and effectively is key to avoid the situation escalating.
Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions.
The importance of good communication with patients and how it can help prevent a complaint.
Patients and dentists may sometimes have different expectations as to the outcome of treatment.
What you need to send the DDU if you've had a complaint made against you.