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Handling complaints quickly and effectively is key to avoid the situation escalating.
What information do you need to send the DDU if you've had a complaint made against you?
Patients and dental professionals may sometimes have different expectations about the outcome of treatment.
A properly composed written response is a crucial part of the overall complaints procedure.
Dental professionals might be subject to multiple investigations arising from a single clinical incident...
Complaints can be escalated to the ombudsman if a local resolution is unsuccessful.
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
If a local resolution really isn't possible, you should explain how complainants can take matters further...
Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.