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Podcast and video

Dealing with online criticism

Patients are increasingly turning to social media to raise their concerns, so it's important to know how to respond if you're criticised online

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Case study

Diagnosis of aggressive periodontitis

The DDU supported a member when they faced a claim alleging a failure to diagnose and treat periodontal disease in a young patient who had been attending the member's practice for two years.

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Case study

Retained root fragment following extraction

A DDU member's clinical notes were a vital part of a successful defence of a claim brought against them by a patient who was left with a root fragment in their distal socket following a root canal and extraction.

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Journal

Responding to adverse incidents

Pausing to reflect when something goes wrong can lessen the risk of history repeating itself. We explain how to respond to an adverse incident, ensuring patients are supported and lessons are learned.

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Journal

DDU journal summer 2019

With so much at stake for everyone involved, it's important for dental professionals to understand their individual responsibilities in the wake of an adverse incident.

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Guide

Setting out a written complaint response

A properly composed written response is a crucial part of the overall complaints procedure.

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Guide

Reasons for patient complaints

Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.

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Journal

DDU journal spring 2019

They are the basis for effective patient care and have an important dento-legal purpose - but what makes good dental records?

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Guide

Effective complaint handling

Handling complaints quickly and effectively is key to avoid the situation escalating.

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