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Time limits vary between countries in the UK, but similar principles apply...
How would you respond to these festive dilemmas?
Can I stop treating a patient who complains?
Despite changes and choppy waters for the dental profession, our remit and responsibility to members remains the same.
What information do you need to send the DDU if you've had a complaint made against you?
Complaints can come directly from the patient, but sometimes a relative or third party will be the first to contact the surgery.
Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.
If you haven't looked at your complaints procedure recently, now's a good time to check it's up to date.
Having the skills to effectively manage patient interactions - especially the more challenging ones - is a vital attribute for all dental professionals.