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Complaints can come directly from the patient, but sometimes a relative or other third party will contact the surgery first.
A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
Despite the best of dental professionals' intentions, patients can't always access care when they want it. In those cases, it's important to manage and deal with any complaints fairly and effectively.
If patients can't get dental treatment when they need it, frustrations can easily arise and bubble over into complaints. Here's our advice on managing patients' expectations over access to care.
Dental practices are expected to make reasonable adjustments to their premises and procedures to try and ensure all patients have access to care.
Confusion about dental charges and NHS exemption is a common cause for patient complaints, but there are ways to avoid the pitfalls.
Aesthetic treatment can be a challenging area of practice so here's some advice on how to manage and anticipate some key issues and avoid patients' dissatisfaction.
No-one looks forward to dealing with an adverse incident, but the reality is they do happen. So here's our quick three-step plan for starting to put things right.
Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.