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News

NHS complaints procedures and the coronavirus: update

Although dental providers are continuing to adapt the way they provide services, it's likely there won't be a return to ‘normal’ ways of working for a considerable time.

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Guide

Preparing your practice for COVID-19 complaints

The pause in routine treatment caused by the pandemic may lead to complaints from patients, warns dento-legal advisor Sue N’Jie.

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Journal

Avoiding misdiagnosis of oral cancer

Rising rates of oral cancer over recent years mean it's more important than ever to be on the lookout for possible signs.

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Podcast and video

Complaints handling during the COVID-19 pandemic

DDU dento-legal adviser Sue N’Jie explains why it’s important to have good complaint handling policies and procedures in place, especially during the current climate.

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News

Reducing the dento-legal burden during the pandemic

Certain complaint handling and regulatory investigations have been paused or amended during the COVID-19 outbreak.

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Podcast and video

Complaint handling and dental ethics: On demand webinar answering your Q&As

Watch a recording of FMC's on-demand webinar, including topics such as legal and ethical issues and complaint handling.

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Journal

Compliment or complaint?

DDU members often call us for support with a complaint from a patient, but there are lots of other situations where our advice can help.

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Guide

Risk management in root canal treatment

Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.

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Journal

Coping with a complaint

One DDU member talks us through the shock and stress of receiving their first complaint, as well as how we were able to support them through it.

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