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Although dental providers are continuing to adapt the way they provide services, it's likely there won't be a return to ‘normal’ ways of working for a considerable time.
The pause in routine treatment caused by the pandemic may lead to complaints from patients, warns dento-legal advisor Sue N’Jie.
Rising rates of oral cancer over recent years mean it's more important than ever to be on the lookout for possible signs.
DDU dento-legal adviser Sue N’Jie explains why it’s important to have good complaint handling policies and procedures in place, especially during the current climate.
Certain complaint handling and regulatory investigations have been paused or amended during the COVID-19 outbreak.
Watch a recording of FMC's on-demand webinar, including topics such as legal and ethical issues and complaint handling.
DDU members often call us for support with a complaint from a patient, but there are lots of other situations where our advice can help.
Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.
One DDU member talks us through the shock and stress of receiving their first complaint, as well as how we were able to support them through it.