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Confusion about dental charges and NHS exemption is a common cause for patient complaints, but there are ways to avoid the pitfalls.
Aesthetic treatment can be a challenging area of practice so here's some advice on how to manage and anticipate some key issues and avoid patients' dissatisfaction.
No-one looks forward to dealing with an adverse incident, but the reality is they do happen. So here's our quick three-step plan for starting to put things right.
Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.
Handling complaints quickly and effectively is key to avoid the situation escalating.
What information do you need to send the DDU if you've had a complaint made against you?
Patients and dental professionals may sometimes have different expectations about the outcome of treatment.
A properly composed written response is a crucial part of the overall complaints procedure.
Dental professionals might be subject to multiple investigations arising from a single clinical incident...