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Can I remove a patient without notice if they have verbally abused and threatened a member of staff?
Understanding the risks surrounding endodontic treatment - and how to manage them - can help minimise the potential for complications encountered by both patients and dental professionals.
Patient management skills have been under increased pressure during the last year, so here's our refresher on managing difficult patient interactions.
Dental practices are expected to have a quality assurance system in place to monitor and, if necessary, improve services.
What are DDU practice principal members' top employment law and health and safety concerns - and how can we help?
A practice principal DDU member contacted the advice line after a difficult interaction with a patient about NHS charges for treatment.
Having the skills to effectively manage patient interactions - especially the more challenging ones - is a vital attribute for all dental professionals.
Watch our on-demand webinar to hear about the dento-legal implications of communicating with challenging people and understanding misconduct in the workplace.
Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.