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A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
If patients can't get dental treatment when they need it, frustrations can easily arise and bubble over into complaints. Here's our advice on managing patients' expectations over access to care.
A dentist needed reassurance from the DDU on the correct course of action after an incident triggered the practice's statutory duty of candour.
Aesthetic treatment can be a challenging area of practice so here's some advice on how to manage and anticipate some key issues and avoid patients' dissatisfaction.
No-one looks forward to dealing with an adverse incident, but the reality is they do happen. So here's our quick three-step plan for starting to put things right.
Dental practices are expected to have a quality assurance system in place to monitor services and improve them if necessary.
This is a way of formally analysing incidents with implications for patient care...
When practices are being publicly vilified for problems outside their control, communication is the best form of defence, says DDU head John Makin.
Effective risk management can help identify, prioritise and manage threats to patient safety.