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Dental practices are expected to have a quality assurance system in place to monitor and, if necessary, improve services.
What are DDU practice principal members' top employment law and health and safety concerns - and how can we help?
A practice principal DDU member contacted the advice line after a difficult interaction with a patient about NHS charges for treatment.
Having the skills to effectively manage patient interactions - especially the more challenging ones - is a vital attribute for all dental professionals.
Watch our on-demand webinar to hear about the dento-legal implications of communicating with challenging people and understanding misconduct in the workplace.
Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.
Missed our free webinar on the dento-legal implications of working in the pandemic? Watch the full recording again here.
Clinical audit and peer review are central to effective quality assurance. They help make sure best practice is being followed, and highlight any improvements in providing care.
Effective risk management can help identify, prioritise and manage threats to patient safety.